Latest Customer satisfaction survey results published
Harriet Davis • February 8, 2015
With every piece of work we undertake, we seek feedback from our customers by way of an 11-point questionnaire which covers the entire lifecycle of the job. The survey covers: Communications with our clients, staff courtesy, tidiness, workmanship, safe working methods, disruption, property damage, timescale and budget.
Despite often appalling weather conditions over the past year and sometimes distressing circumstances for our clients, our service teams have delivered some of the very best in customer service in the industry.
Below is a summary of comments and feedback covering March 2014 to January 2015.
With every piece of work we undertake, we seek feedback from our customers by way of an 11-point questionnaire which covers the entire lifecycle of the job. The survey covers: Communications with our clients, staff courtesy, tidiness, workmanship, safe working methods, disruption, property damage, timescale and budget. Despite often appalling weather conditions over the past year and sometimes distressing circumstances for our clients, our service teams have delivered some of the very best in customer service in the industry. Below is a summary of comments and feedback covering March 2014 to January 2018.
Our project with Wessex Water in and around the South West area, renewing and replacing damaged or noisy manhole covers continues. With over 200 covers replaced in Bath, Bristol and surrounding areas our programme is now including night and weekend work. Jackie Hampton, who has been with us part time since August 2013 has been supplemented by Harriet Davis who started in January 2015 and provides extra support of this important work.
Following our groundworks package to construct a large extension to the property in Bath, our focus was to commence the hard and soft landscaping. After building a new retaining wall, removing vegetation we have now completed all slab work, topsoil and turfing. The result is a wonderful example of our capability.
Following the groundworks package for a new dwelling, including installation of a new BioDigester treatment plant, our attention turned to construction of a 15m x 5m swimming pool together with surrounding terracing. as well as pointing in fossil stone work in a stunning home at Corsley near Bath.
We have recently invested in additional pick up trucks. After reviewing the market we selected Isuzu, Winners of a number of Best in Industry Awards. ‘Pick up of the Year’ Fleet Van Awards 2014 ‘Best 4x4 Trade Pick Up’ Trade Van Driver Magazine Podium finish for D Max, Average MPG 52.08 at the Fleet World MPG Marathon. Competing against all classes of vehicle including fuel efficient passenger cars. Class leading fuel efficiency at up to 38.7 mpg Combined cycle (Official figures) Euro 5 emissions compliant Twin Turbo diesel 2.5 engine 163 bhp 400 nm torque and class leading towing capacity of 3.5t 4 Stars in the Euro ncap crash test making D max one of the safest vehicles in its class. 5yrs/125000 mile warranty (Best in the industry) Vehicles supplied by MRG Cars Ltd (Chippenham) Premier Isuzu Pick up Dealer, keeping it local.
Installation of Pumping Station and rising main into Wessex Water mains sewer network. Situated in Farleigh Wick near Bath, our client commissioned Davis Groundworks to decommission 2 septic tanks systems from several properties and install a new pumping station. Our work included: Liaison with Wessex Water for permissions, testing and connecting to new service Liaison with Power Utility to provide dedicated power supply and meter for pumping station Excavation and laying of 300m of pipeline and all reinstatement Supply and installation of Anua pumping station, dual pumps and monitoring system
We work hard on all different aspects of Groundworks. This often involves liaising with the Council for permissions, agreeing a traffic management plan and providing Risk Assessments and Method Statements to ensure we apply Best Safe Practices. Our services can include: Assisting clients with a Sect 50 consent for excavation in the Highway Statutory Undertakings liaison with other users of the proposed route Traffic Management planning and permission Council and Utilities inspectors liaison Our work for Home Orchard Developments in Middle Road, Kingswood involved all of the above as well as: Carefully removing and replacing damaged kerbs Breaking out and removing all existing tarmac in footway and replacing with permanent finish Adjusting inspection covers to new levels Breaking out and replacing demarcation kerbs and ACO channels Regulating and overlaying driveways and front footways
Following a successful Phase 1 of groundworks for house construction we have now completed Phase 2. Work covered: Driveway finishing Clear off vegetation and top up with Type 1 Lay Terram/Geotextile to driveway area Spread, level and compact 50-100mm of Type 1 over driveway Lay and level clean grey stone as top dressing to surface of driveway Bridge construction Dig for and install 2 strip foundations and lay extra strength block and beams Cut and lay reinforcing steel mesh to cover block and beams Construct and fit formwork to edge detail. Joint concrete to road edge General Landscaping Supply topsoil and level into designated low points
Due to increased demands on the Ikea infrastructure at the Bristol superstore Davis Groundworks was engaged by John Dean Construction to add additional drainage capacity. Our work included: Removal of kerbs and block paving Saw, cut and removal of concrete floor Excavate drain run and manhole Constructing manhole, fitting heavy duty covers, backfill Reinstate paving